IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Bloemfontein. In this role, you will manage technical support requests, provide troubleshooting assistance, and ensure optimal functionality of IT systems. This is a fantastic opportunity for someone passionate about technology and customer service.

Responsibilities

• Deliver exceptional customer service while resolving technical issues.
• Assist with the setup and maintenance of company hardware.
• Create and maintain documentation for IT procedures and user guides.
• Perform routine maintenance on network devices to ensure optimal performance.
• Collaborate to implement IT policies and procedures.
• Evaluate and recommend new technologies to enhance operational efficiency.
• Actively participate in team meetings and contribute ideas for improvement.
• Support the IT team in maintaining a secure IT environment.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or help desk role

Technical Skills

• Linux Operating Systems
• Active Directory
• Remote Support Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certified

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with platforms like AWS or Azure preferred.
• Certifications in network management: Any relevant certifications in networking or systems management.

Benefits

• Comprehensive health care benefits
• Annual bonus based on performance
• Support for professional development and certifications
• Flexible working hours

Company Culture

• Continuous Improvement: We believe in ongoing training and development for our staff to enhance their skills.
• Open Communication: We create a space where everyone is encouraged to speak up and share ideas.