IT Support Technician

Job Description

Join our team as an IT Support Technician where you will utilize your technical skills to assist clients with IT-related issues. You will be responsible for troubleshooting, installations, and ensuring software and hardware functionality. This role is perfect for those who thrive in a collaborative team environment.

Responsibilities

• Assist users with technical issues and queries.
• Document and track support requests using ticketing system.
• Provide guidance on IT policies and best practices.
• Participate in IT projects and initiatives as required.
• Ensure compliance with company IT security protocols.
• Perform routine maintenance checks on hardware and software.
• Assist with IT inventory management.
• Engage in continuous learning to stay updated with technology trends.
• Help establish user access controls and permissions.
• Support ongoing IT training sessions for employees.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Linux OS
• Networking Basics
• MS Office Suite

Soft Skills

• Customer Service Orientation
• Communication Skills
• Problem-Solving Skills

Languages

• English: Fluent

Advantageous

• CompTIA A+ or similar certification: Certification showcasing foundational IT knowledge.
• Experience with remote support tools: Familiarity with tools like TeamViewer or AnyDesk for remote assistance.

Benefits

• Medical aid and health insurance.
• Annual performance bonuses.
• Paid leave and public holidays.
• Opportunities for professional development.
• Flexible working hours.

Company Culture

• Team Collaboration: We believe in working together to achieve common goals.
• Empowerment and Growth: We encourage continuous learning and personal development.
• Innovative Mindset: Our culture fosters creativity and forward-thinking.