Hospitality Manager

Job Description

As a Hospitality Manager in Port Elizabeth, you will lead the hotel's daily operations, ensuring excellent service delivery and guest satisfaction. Your role will involve overseeing staff, managing budgets, and implementing effective marketing strategies to enhance the hotel's reputation.

Responsibilities

• Supervise all aspects of hotel operations.
• Enhance guest experience through personalized services.
• Manage hotel staff and performance evaluations.
• Implement cost-control measures across departments.
• Regularly assess hotel facilities and upkeep standards.
• Collaborate with the sales team for promotional efforts.
• Actively participate in revenue management strategies.
• Coordinate staff scheduling and labor management.
• Build and maintain a positive hotel culture.
• Ensure compliance with service quality standards.

Requirements

Education

• Diploma in Hospitality Management

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Hospitality Management Certification
• Health & Safety Certification

Languages

• Afrikaans: Conversational
• English: Fluent

Advantageous

• Understanding of local marketing techniques.: Experience in implementing local marketing strategies to enhance hotel visibility.
• Networking skills with local businesses.: Ability to establish connections and collaborations with the local community and businesses.

Benefits

• Comprehensive health and dental insurance.
• Flexible working schedules.
• Ongoing training and career advancement programs.
• Family-friendly policies and a supportive work environment.

Company Culture

• Commitment to Growth: We believe in nurturing talent and providing growth opportunities for all our employees.
• Community Engagement: Active participation in local initiatives and community support is encouraged.