IT Support Technician

Job Description

As an IT Support Technician based in Bloemfontein, you'll play a key role in troubleshooting and resolving technical issues for our team. This position demands a proactive approach to support, with responsibilities that include maintaining hardware and software, helping team members with their IT queries, and ensuring that the network is running smoothly.

Responsibilities

• Respond promptly to support requests from staff members.
• Set up workstations with computers and necessary peripheral devices.
• Troubleshoot hardware and software issues efficiently.
• Maintain an inventory of IT equipment.
• Participate in IT projects and upgrades.
• Ensure data security by following best practices and protocols.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree is a plus

Experience

• 1-3 years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Hardware Repair
• Active Directory
• Microsoft Office Suite

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with VoIP systems: Knowledge of installing and managing VoIP telephony systems.
• Familiarity with cloud services like AWS or Azure: Understanding of cloud computing concepts and usage.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Work-life balance initiatives

Company Culture

• Teamwork: We believe in collaboration, supporting each other to achieve our goals.
• Innovation: We welcome creative ideas and innovation in our workplace.
• Growth: Our focus is on continuous learning and personal development.