IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our innovative team in Pretoria. The ideal candidate will provide technical support and administrative assistance, ensuring smooth IT operations and excellent customer service.

Responsibilities

• Troubleshoot and resolve technical issues reported by users.
• Provide outstanding customer service to all IT requests.
• Support the rollout of new applications and technologies.
• Assist in maintaining data backups and disaster recovery plans.
• Collaborate with team members to optimize IT processes.
• Regularly review and update IT documentation.
• Ensure compliance with company IT policies and procedures.
• Participate in continuous learning and training opportunities.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in a technical support position

Technical Skills

• IT Security

Soft Skills

• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with VoIP systems: Understanding of VoIP technology and hardware setup.
• Experience with remote support tools: Utilization of software for providing remote assistance.

Benefits

• Comprehensive health coverage including dental and vision
• Retirement savings plan with employer matching
• Work-from-home options
• Employee wellness programs and activities

Company Culture

• Continuous Improvement: We believe in learning from our experiences and striving for excellence.
• Work-Life Balance: We promote a healthy balance between work and personal life.
• Community Engagement: We actively participate in community initiatives and support local causes.