E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to lead our online sales strategy in Cape Town. The successful candidate will develop effective marketing strategies, optimize product listings, and enhance customer experience to drive sales growth. Join us in a fast-paced environment where your expertise can make a significant impact.

Responsibilities

• Craft long-term strategies for the growth and optimization of our e-commerce site.
• Analyze consumer behavior and adapt strategies to enhance engagement.
• Collaborate with design and content teams to ensure a cohesive brand presence online.
• Leverage analytics tools to track sales performance and consumer insights.
• Oversee the logistics of order fulfillment and inventory tracking.
• Engage with customers to gather feedback and improve service delivery.
• Plan budget allocations for various e-commerce initiatives.
• Develop training resources and policies for the e-commerce team.
• Stay current with latest digital marketing trends and technologies.
• Work with finance to develop pricing strategies and promotions.

Requirements

Education

• Bachelor's degree in Business Management or related discipline
• MBA preferred

Experience

• 5+ years of e-commerce experience, with at least 2 years in a managerial role.

Technical Skills

• Email Marketing
• Market Research

Soft Skills

• Strategic Planning
• Problem-solving

Certifications

• Certified E-commerce Professional
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience with UX/UI design principles: Ability to collaborate with design teams to enhance user experiences.
• Experience in affiliate marketing partnerships: Knowledge of establishing and managing affiliate marketing programs.

Benefits

• Comprehensive health cover
• Life insurance and retirement benefits
• Work-from-home opportunities
• Investment in training and development

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for an inclusive work environment.
• Customer-Centric Mindset: Our focus is on delivering exceptional customer service at all levels.
• Passionate Team: We are driven by our passion for e-commerce and the impact it has.