IT Support Technician

Job Description

As an IT Support Technician, you will deliver front-line support and technical assistance for both hardware and software-related issues. Your technical expertise and problem-solving skills will ensure that our clients receive prompt and effective solutions, contributing to our mission of delivering outstanding IT services.

Responsibilities

• Respond to user inquiries, providing efficient and courteous support.
• Diagnose hardware and software issues and escalate when necessary.
• Assist with installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
• Maintain record of problems and resolutions for future reference.
• Assist with data backups and recovery processes.
• Coordinate with external vendors for hardware repairs and service.
• Stay updated with the latest IT trends and technologies to improve service delivery.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• At least 2 years of experience in IT support or technical support roles

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite
• Remote Desktop Support
• Help Desk Software

Soft Skills

• Customer Service
• Communication
• Time Management
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL frameworks: Familiarity with ITIL practices and processes for IT service management.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity concepts and practices.

Benefits

• Competitive salary and performance bonuses
• Medical aid contributions
• Support for professional development and training
• Flexible working hours

Company Culture

• Collaboration: We encourage teamwork and collective problem solving to foster innovation.
• Continuous Improvement: We prioritize continual learning and development to keep up with tech advancements.
• Inclusivity: We embrace diversity and create an inclusive workplace for all employees.