Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our team at our Port Elizabeth hotel. The ideal candidate will possess a strong background in hotel operations, managing guest experiences, and motivating staff to deliver top-notch service. Understanding the local market and trends is crucial for this role.

Responsibilities

• Supervise hotel staff across all departments for operational effectiveness.
• Assess market trends and make strategic decisions to enhance hotel positioning.
• Ensure guest satisfaction through hands-on management and guest interaction.
• Manage hotel inventory, including supplies, linens, and equipment.
• Facilitate training programs to enhance staff skills and service delivery.
• Actively participate in local community outreach and events to promote the hotel.
• Develop contingency plans for emergency situations.
• Review and optimize hotel policies and procedures for better efficiency.

Requirements

Education

• Degree in Business Management or Hospitality
• Specialized training in customer service is a plus

Experience

• At least 5 years of experience in hotel operations or management

Technical Skills

• Financial Management
• Event Management

Soft Skills

• Problem-solving
• Team Building

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience managing multiple properties: Ability to oversee operations in more than one location effectively.
• Fluent in an additional language: Being bilingual enhances guest interactions.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Inclusivity: We embrace diversity and are committed to creating an inclusive workplace.
• Innovation: We welcome creative ideas that enhance the guest experience.
• Work-Life Balance: We believe in supporting our employees to achieve a healthy balance between work and personal life.