Reservation and Transportation Ticket Agents and Travel Clerks

Job Description

As a Train Clerk, you will oversee all administrative tasks related to train operations and customer service. This role is vital in ensuring the smooth running of train services while providing top-notch support to our passengers.

Responsibilities

• Oversee the ticketing process, ensuring accuracy and efficiency.
• Assist with enquiries from passengers, offering best-in-class customer service.
• Manage the boarding process, guaranteeing adherence to safety protocols.
• Keep passenger records and operational documentation up to date.
• Liaise with train drivers and station staff to confirm schedules.
• Facilitate cash handling operations and maintain records.
• Ensure cleanliness and operational readiness of train carriages.
• Proactively manage unforeseen issues that arise during train travel.
• Educate passengers on schedules, routes, and ticketing options.
• Support the onboarding and training processes for new employees.

Requirements

Education

• Matric or equivalent qualification

Experience

• Experience in ticket sales and reservations is advantageous.

Technical Skills

• Computer Literacy
• Organizational Skills

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience handling difficult situations: Experience in conflict resolution and handling emergencies.

Benefits

• Comprehensive health coverage including dental and vision.
• Pension scheme with company contributions.
• Employee training and development opportunities.
• Paid time off for personal and public holidays.

Company Culture

• Innovation: We encourage innovative thinking to enhance our services.
• Continuous Improvement: We strive for excellence through constant evaluation and improvement of our services.
• Employee Wellbeing: We promote a healthy work-life balance and support our employees' wellbeing.