IT Support Technician

Job Description

Seeking an IT Support Technician to become part of our innovative team in Bloemfontein. You will be responsible for troubleshooting hardware and software issues, maintaining equipment, and delivering excellent customer support. Candidates should be proactive in addressing tech challenges and have a genuine interest in IT support and administration.

Responsibilities

• Respond to and manage incoming support requests, ensuring customers are satisfied with resolutions.
• Set up and maintain user accounts, permissions, and rights.
• Monitor and manage IT assets, ensuring compliance with policies.
• Provide training and guidance to end-users on software and hardware usage.
• Collaborate with the IT team to improve internal processes and responses.

Requirements

Education

• Diploma in IT, Computer Science, or equivalent
• Bachelor's degree preferred

Experience

• 3+ years in a help desk or IT support role

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Knowledge of IT security best practices: Experience with security protocols and measures.
• Experience in a customer-facing role: Prior experience in customer service or support roles.

Benefits

• Comprehensive health cover
• Annual bonuses based on performance
• Generous leave policies
• Training and development programs

Company Culture

• Inclusiveness: We are committed to creating an inclusive workplace where everyone feels valued.
• Work-Life Balance: We advocate for a healthy work-life balance, respecting personal time.
• Employee Well-being: We focus on employee well-being through various wellness programs.