Retail Manager

Job Description

We are seeking a dynamic and experienced Retail Manager to oversee the day-to-day operations of our busy retail store in Cape Town. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a passion for delivering exceptional customer service. You will be responsible for driving sales, managing inventory, and ensuring a high standard of store presentation.

Responsibilities

• Supervise and coordinate store activities to achieve financial goals.
• Cultivate a positive shopping environment to enhance the customer experience.
• Monitor stock levels and order products as necessary.
• Develop and lead training programs for staff development.
• Handle customer inquiries and resolve issues promptly.
• Conduct staff performance evaluations and provide constructive feedback.
• Collaborate with marketing teams for store promotions and events.
• Set and track sales targets and KPIs.
• Participate in recruiting and onboarding new employees.
• Report to senior management on store performance and strategies.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Retail Management certification is a plus

Experience

• Minimum of 3-5 years of experience in a retail management role

Technical Skills

• Inventory Management
• Sales Reporting

Soft Skills

• Leadership
• Customer Service

Certifications

• Certified Retail Management Professional
• First Aid Certificate

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Point of Sale systems: Knowledge of POS system operations to improve sales transactions.
• Background in Visual Merchandising: Experience in creating appealing displays that enhance customer experience.

Benefits

• Competitive salary with performance bonuses
• Employee discounts on products
• Training and development opportunities
• Health benefits including medical aid

Company Culture

• Team Spirit: We foster a team-driven culture that values collaboration and personal growth.
• Customer Focus: Our customers are at the heart of everything we do.
• Innovation: We embrace new ideas and encourage creative thinking among our staff.