IT Support Technician

Job Description

We're on the lookout for a skilled IT Support Technician to join our team in Durban. You will play a vital role in maintaining our IT infrastructure, providing support to staff and ensuring that all systems are running smoothly. If you’re tech-savvy and enjoy solving problems, this could be the perfect opportunity for you.

Responsibilities

• Identify and fix system malfunctions proactively.
• Ensure compliance with IT policies and procedures.
• Work on IT projects and implementations as required.
• Provide input on system enhancements and upgrades.
• Engage with vendors for IT services and products.
• Maintain an inventory of IT assets.

Requirements

Education

• Certificate in IT support or relevant qualification
• Bachelor's degree in a relevant field is an advantage

Experience

• 3+ years in IT support or helpdesk roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity principles: Knowledge of basic cybersecurity practices and protocols.
• Certification in ITIL or CompTIA A+ is a plus: Relevant certifications recognized in the industry.

Benefits

• Comprehensive health insurance options
• Retirement savings plan with company contributions
• Ongoing training and development sessions
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: We are committed to fostering an inclusive workplace where everyone belongs.
• Customer Centricity: Our focus is on delivering exceptional service and support to our users.
• Work-Life Balance: We encourage a healthy work-life balance for all employees.