IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be the go-to guru for all things tech-related. This role involves troubleshooting hardware and software issues, assisting users with various technical problems, and ensuring systems run smoothly. If you love problem-solving and are passionate about helping others navigate their IT needs, we want you on our team!

Responsibilities

• Deliver exceptional technical support to users across the organisation.
• Perform routine maintenance on systems and equipment.
• Troubleshoot network connectivity issues.
• Help maintain an organized inventory of IT equipment.
• Create detailed documentation of technical processes.
• Participate in IT projects as required and assist with implementation.
• Ensure compliance with IT policies and procedures.
• Provide feedback to management regarding IT support performance.
• Participate in training sessions to enhance personal skills and knowledge.

Requirements

Education

• Cisco Certified Network Associate (CCNA) certification preferred

Experience

• Experience supporting IT systems in a corporate environment will be advantageous.

Technical Skills

• Hardware Troubleshooting
• Email Systems Support

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: An understanding of ITIL processes and best practices will be beneficial.
• Experience with remote support tools: Familiarity with tools like TeamViewer or Remote Desktop.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours
• Employee discounts on tech products

Company Culture

• Collaboration: We thrive on collaboration. Our team works together to solve problems and drive results.
• Continuous Learning: We promote continuous learning and encourage employees to expand their skills and knowledge.
• Diversity and Inclusion: Our company values diversity and fosters an inclusive environment for all employees.