IT Support Technician

Job Description

We are seeking an IT Support Technician to join our growing team in Cape Town. The successful candidate will play a crucial role in supporting our IT infrastructure, troubleshooting technical issues, and ensuring smooth operations across all departments. You will be the first point of contact for technical support, providing quality service to our clients and internal teams. If you have a knack for problem-solving and a passion for technology, we'd love to hear from you.

Responsibilities

• Respond to user inquiries and concerns in a professional manner.
• Perform troubleshooting for software and applications to ensure functionality.
• Participate in IT projects and initiatives as needed.
• Ensure compliance with IT security protocols and best practices.
• Document all support activities and maintain records.
• Assist in training new IT personnel.

Requirements

Education

• Diploma in Computer Science or a related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in IT support or technical helpdesk roles

Technical Skills

• Linux
• Software Troubleshooting

Soft Skills

• Customer Service
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiarity with cloud platforms such as AWS or Azure is a plus.
• Scripting Skills: Basic scripting knowledge for task automation is advantageous.

Benefits

• Comprehensive health benefits
• Flexible work hours
• Access to training and development programs
• Employee wellness initiatives

Company Culture

• Innovation: We encourage creative thinking and innovation among our team members.
• Inclusivity: We celebrate diversity and are committed to building an inclusive workplace.
• Work-Life Balance: We support a healthy work-life balance for our employees.