IT Support Technician

Job Description

As an IT Support Technician, you will troubleshoot, maintain, and improve IT infrastructure and applications. You’ll be crucial in enhancing our users' satisfaction and productivity by delivering excellent support and solutions.

Responsibilities

• Manage the lifecycle of IT assets, including procurement and disposal.
• Assist in the integration of new technologies.
• Conduct regular audits of IT systems.
• Ensure compliance with industry regulations.
• Facilitate training sessions for end-users on IT tools.
• Work collaboratively within the IT team to improve efficiency.
• Follow up with users to ensure issues are resolved to their satisfaction.
• Proactively identify potential technical issues before they become problematic.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3 years of relevant experience in IT support roles.

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Problem-solving
• Organizational Skills

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Experience with Active Directory: Proficient in user account management and permissions.
• Basic scripting knowledge: Ability to write scripts for automation of tasks.

Benefits

• Comprehensive health coverage including dental and vision
• Generous leave policy
• Support for training and certifications
• Team-building activities and events

Company Culture

• Collaborative Environment: We believe in teamwork and encouraging innovative ideas.
• Employee Growth Focus: Continuous learning and personal development are core to our culture.
• Diverse Workforce: We embrace diversity and strive for inclusive hiring practices.