IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician in Johannesburg. Be the go-to person for IT-related inquiries and help maintain the company’s tech infrastructure. We're looking for someone with a knack for problem-solving and a commitment to delivering high-quality service.

Responsibilities

• Respond to and resolve support tickets within the defined response times.
• Install and configure new hardware and software.
• Monitor IT systems for performance and reliability.
• Assist in maintaining security protocols and data integrity.
• Communicate effectively with users regarding their support needs.
• Contribute to IT projects and initiatives as needed.

Requirements

Education

• IT certifications (e.g., CompTIA A+, Network+)

Experience

• 3+ years in technical support roles preferred

Technical Skills

• Active Directory

Soft Skills

• Problem-solving

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of cloud platforms and services.
• Experience in a fast-paced environment: Ability to adapt quickly and handle multiple tasks.

Benefits

• Annual performance bonuses
• Retirement savings plan with employer matching
• Flexible working hours
• Employee discounts on technology products

Company Culture

• Diversity and Inclusion: We value diverse perspectives and experiences, making our team stronger.
• Continuous Improvement: We believe in ongoing learning and personal development.