IT Support Technician

Job Description

Join us as an IT Support Technician where you will play a vital role in maintaining our IT infrastructure. You will assist users across the company with various software and hardware issues, ensure the performance of our systems, and contribute to our mission of delivering exceptional IT support services.

Responsibilities

• Offer technical support via phone, email, and in-person.
• Monitor system performance and resolve issues proactively.
• Assist with software updates and patch management.
• Document all support interactions and resolutions.
• Conduct regular maintenance of IT equipment.
• Ensure IT security protocols are followed by all employees.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows and Linux Operating Systems
• Networking Knowledge
• Help Desk Software

Soft Skills

• Customer Service Skills
• Problem-Solving Skills

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiarity with cloud platforms such as AWS or Azure.
• Knowledge of IT Security: Understanding of cybersecurity concepts and practices.

Benefits

• Competitive salary with performance-based bonuses
• Medical aid and wellness programs
• Opportunities for professional development and training
• Generous leave policies and work-life balance initiatives

Company Culture

• Team Collaborations: We promote a culture of teamwork and encourage open communication.
• Growth Mindset: We support continuous learning and provide opportunities for growth.
• Diversity and Inclusion: We value diverse perspectives and are committed to fostering an inclusive workplace.