IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, responsible for providing comprehensive technical support to our clients. You will be troubleshooting issues, providing solutions, and delivering exceptional customer service within the IT sector.

Responsibilities

• Assist customers in resolving technical issues quickly and effectively.
• Conduct routine maintenance checks on IT systems.
• Record and track support requests using ticketing systems.
• Work collaboratively with team members to improve service delivery.
• Create and maintain documentation of systems and processes.
• Participate in team meetings to share insights and updates.
• Stay updated with the latest technology advancements.
• Provide feedback for process improvement initiatives.
• Support training of junior team members.
• Handle technical escalations to ensure timely resolution.

Requirements

Education

• Degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in technical support or related role

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Team Collaboration
• Communication Skills

Languages

• English: Fluent

Advantageous

• A+ Certification: CompTIA A+ certification is a plus.
• Networking Certification: Cisco Certified Network Associate (CCNA) or equivalent is a plus.

Benefits

• Medical aid and retirement contributions
• Performance bonuses
• Flexible hours
• Opportunities for professional development

Company Culture

• Teamwork: We foster a collaborative work environment where every team member’s contribution is valued.
• Continuous Improvement: Our goal is to constantly improve our processes and customer satisfaction.