IT Support Technician

Job Description

We are on the hunt for a proactive IT Support Technician to join our innovative team in Pietermaritzburg. Your role will include managing user requests, providing technical support, and ensuring the integrity of our IT infrastructure, contributing to a high-performance tech environment.

Responsibilities

• Manage and resolve technical problems reported by users.
• Assist in network administration and user account management.
• Perform preventative maintenance on IT systems.
• Create user manuals and documentation for new technologies.
• Maintain a high level of customer service and satisfaction.
• Participate in team projects related to IT infrastructure upgrades.

Requirements

Education

• Diploma in Information Technology
• Bachelor's degree in Computer Science or related field is advantageous

Experience

• 3+ years of experience in IT support or technical troubleshooting

Technical Skills

• Active Directory
• System Backup Solutions
• ITIL Framework
• Virtualization Technologies

Soft Skills

• Time Management
• Customer Service Orientation

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP Systems: Experience with Voice over IP technologies.
• Knowledge of SQL Databases: Experience with databases for data management.

Benefits

• Medical aid coverage and employee assistance programs
• Retirement fund with employer match
• Work-life balance initiatives and flexible hours
• Funding for continuous learning and skills development

Company Culture

• Respect and Integrity: We value honesty and respect in our interactions.
• Community Engagement: We strive to make a positive impact in our community.