IT Support Specialist

Job Description

Seeking an experienced IT Support Specialist to support our operations in Johannesburg. The ideal candidate will troubleshoot and resolve IT issues while providing excellent customer support to our users.

Responsibilities

• Serve as the primary contact for IT-related inquiries.
• Diagnose and resolve hardware and software problems.
• Perform regular maintenance on IT systems and equipment.
• Assist in implementing IT projects and upgrades.
• Monitor and maintain network performance.
• Generate reports on IT service performance and user satisfaction.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA A+ certification preferred

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Hardware Installation
• Help Desk Software

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with remote support tools.: Familiarity with tools like TeamViewer and Remote Desktop Protocol (RDP).
• Knowledge of ITIL framework.: Understanding of ITIL practices for managing IT services.

Benefits

• Competitive salary and performance bonuses.
• Paid time off and sick leave.
• Comprehensive health insurance.
• Opportunities for professional development.

Company Culture

• Collaborative Environment: We promote teamwork and encourage open communication among all staff.
• Continuous Improvement: Our culture prioritizes learning and professional development.
• Diversity and Inclusion: We value diverse perspectives and backgrounds in our workplace.