IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician in Germiston. You will be responsible for diagnosing and resolving hardware and software issues, ensuring our IT systems run smoothly. We are looking for someone who thrives in a fast-paced environment and has a keen interest in IT.

Responsibilities

• Deliver prompt and effective IT support for hardware, software, and networking issues.
• Assist in implementing IT policies and procedures.
• Conduct regular maintenance and updates of systems and software.
• Participate in IT projects as needed.
• Provide user training and ongoing support for technology tools.
• Maintain accurate records of support activities and user interactions.
• Work with vendors for hardware and software procurement.

Requirements

Education

• Diploma or Degree in Computer Science or IT

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud computing: Experience with cloud services such as AWS or Azure.
• Knowledge of Help Desk software: Experience with ticketing systems for IT support.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contribution
• Paid time off and holidays
• Supportive work environment

Company Culture

• Innovation Driven: We embrace innovative ideas and encourage a culture of creativity.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.