IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dedicated team in Johannesburg. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing timely technical support, and ensuring the seamless operation of our IT systems. You will play a crucial role in maintaining the technological infrastructure that supports our employees and clients.

Responsibilities

• Respond to and manage support tickets in a timely manner.
• Conduct routine checks on all IT equipment to ensure optimal operation.
• Assist in the development and implementation of IT policies and procedures.
• Support users in the use of various software packages and applications.
• Implement security measures for physical and digital assets.
• Provide advice on IT purchases and upgrades.
• Participate in ongoing training and professional development.
• Generate reports on IT performance and user satisfaction.

Advantageous

• Experience in a high-paced environment: Proven ability to work effectively in a fast-paced IT setting.
• Knowledge of GDPR compliance: Familiarity with data protection regulations.

Benefits

• Comprehensive health and wellness benefits
• Flexible working hours
• Performance bonuses
• Support for tech certifications and training

Company Culture

• Continuous Improvement: We are committed to ongoing training and skill enhancement for all employees.
• Customer-Focused: Our customers are our priority; we strive for excellence in service delivery.
• Work-Life Balance: Promoting a healthy work-life balance is essential to our team’s success.