IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of supporting our technical infrastructure. Your role is essential in maintaining system performance, troubleshooting issues, and providing exceptional service to users across the organization.

Responsibilities

• Serve as the main contact for IT support within the office.
• Resolve user-reported issues in a timely manner while keeping track of progress.
• Participate in the development of IT policies and procedures.
• Assist in training new staff on IT systems.
• Ensure compliance with company IT security policies.

Requirements

Education

• National Diploma in IT or equivalent
• Bachelor’s degree in Computer Science is advantageous

Experience

• 3+ years of experience in a similar role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of IT Security Principles: Understanding of cybersecurity best practices and protocols.
• Experience with Cloud Services: Hands-on experience with cloud platforms such as AWS or Azure.

Benefits

• Health and wellness programs
• Flexible working hours
• Employee assistance program
• Discounted training and certification courses

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse and inclusive company culture where everyone feels valued.
• Recognition and Reward: We recognize and reward our employees for their contributions and commitment to our success.
• Sustainability: We prioritize sustainable practices within our operations and promote environmental responsibility.