IT Support Technician

Job Description

As an IT Support Technician based in Durban, you will deliver essential technical support to users while aiding in the administration of IT systems. This role requires a proactive approach to identifying and resolving technical challenges.

Responsibilities

• Act as the first point of contact for IT support queries.
• Provide guidance on basic IT issues and help users improve their IT skills.
• Ensure compliance with data protection and security policies.
• Conduct regular system checks and maintenance.
• Assist the IT team in implementing new software applications.
• Participate in regular team meetings to discuss performance and share knowledge.

Requirements

Education

• Degree in Computer Science or a related field preferred

Experience

• 2+ years of relevant experience as an IT Support Technician

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Time Management
• Customer Service Orientation

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in VoIP technologies: Knowledge of Voice over IP systems and troubleshooting.
• Familiarity with system backups and recovery: Understanding data backup solutions and disaster recovery processes.

Benefits

• Comprehensive health and dental cover
• Flexible working hours and leave days
• Training and certification reimbursement
• Annual team-building events

Company Culture

• Inclusivity: We embrace diversity and create a welcoming environment for all.
• Work-life Balance: We promote a healthy work-life balance for our employees.
• Employee Recognition: We celebrate our employees' achievements and contributions regularly.