IT Support Technician

Job Description

Join us as an IT Support Technician, where you will play a key role in providing frontline support and maintaining IT systems in Port Elizabeth. Your duties will involve troubleshooting technical problems, managing user accounts, and ensuring all IT equipment is functional and up to date.

Responsibilities

• Provide professional support via phone, email, and in-person.
• Manage the IT helpdesk system and prioritize workload.
• Ensure compliance with IT policies and standards.
• Assist in the deployment of new applications and updates.
• Conduct training sessions for staff on IT systems.
• Monitor system performance and analyze potential issues.
• Participate in team meetings to discuss improvements.
• Ensure proper documentation of IT processes and standards.
• Keep up-to-date with the latest technology trends.
• Help maintain an efficient and user-friendly IT environment.

Requirements

Education

• Diploma in Information Technology or a related field
• Additional certifications in networking or support are a plus

Experience

• 2+ years in a help desk or technical support role

Technical Skills

• Linux operating systems

Soft Skills

• Problem-Solving

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote desktop services: Proficient in using remote desktop tools and services.
• Familiarity with cloud services such as AWS: Basic knowledge of Amazon Web Services for cloud computing.

Benefits

• Comprehensive health and dental coverage
• Annual bonuses based on performance
• Training and career development opportunities
• Remote working options available

Company Culture

• Innovation Driven: We foster an environment that values creativity and innovation.
• Supportive Leadership: Our leaders are committed to supporting the growth and well-being of our team members.
• Work-Life Balance: We promote a healthy work-life balance through flexible work arrangements.