IT Support Technician

Job Description

As an IT Support Technician, you will focus on maintaining and supporting the IT infrastructure in Port Elizabeth. Your day-to-day activities will include diagnosing and resolving technical issues across various platforms, assisting users with technical problems, and ensuring optimal system performance. This is a fantastic opportunity for someone looking to grow their skills in a fast-paced environment, while providing essential support to our staff and clients.

Responsibilities

• Handle help desk tickets through the support system.
• Maintain and update IT policies and procedures.
• Perform backups and system recovery actions as needed.
• Stay current on new technologies as they relate to the business.
• Assist in IT projects and initiatives as required.

Requirements

Education

• National Diploma in Information Technology

Experience

• 3+ years in a technical support role

Technical Skills

• Linux Operating System
• Virtualization Technologies

Soft Skills

• Adaptability
• Customer Orientation

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a help desk environment: Prior experience in a help desk or service desk team.
• Basic scripting skills: Understanding of scripting for automation tasks.

Benefits

• Health insurance coverage
• Retirement savings plan with company contributions
• Employee training programs
• Team-building events and outings

Company Culture

• Collaboration: Our team thrives on collaboration and the sharing of ideas, fostering innovation every day.
• Continuous Learning: We encourage ongoing education and skill development for all team members.
• Supportive Environment: We create a supportive atmosphere where every employee is valued and heard.