IT Support Technician

Job Description

We are looking for an IT Support Technician to join our East London team. This role involves providing top-notch technical support and assisting with system administration tasks. The ideal candidate will have a passion for technology and be dedicated to delivering exceptional service to our clients.

Responsibilities

• Maintain a high level of service quality while resolving technical issues.
• Collaborate with other departments to enhance IT service delivery.
• Collect user feedback to improve IT support processes.
• Lead initiatives for improved efficiency in IT operations.
• Conduct regular checks to ensure compliance with IT policies.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems
• Relevant IT certifications (e.g., A+, Network+, etc.) preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Cloud Services

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with project management tools (e.g., Jira): Experience in managing tasks and tracking issues using tools.
• Knowledge of IT security best practices: Awareness of security protocols and measures to maintain data integrity.

Benefits

• Comprehensive health insurance benefits
• Flexible working arrangements
• Training and development programs
• Employee wellness initiatives

Company Culture

• Growth Mindset: We prioritize continuous learning and personal development for our staff.
• Inclusivity: We are an equal-opportunity employer and celebrate diversity in our workforce.
• Community Engagement: Our team participates in community service initiatives to give back.