Hospitality Manager

Job Description

We are searching for a skilled Hospitality Manager to lead operations at our hotel in Pretoria. The ideal candidate will have a strong background in hotel management, exceptional leadership skills, and a passion for customer service excellence.

Responsibilities

• Manage daily operations and staff schedules.
• Evaluate service delivery and implement necessary improvements.
• Foster relationships with corporate clients and local businesses.
• Plan and coordinate special events and promotions.

Requirements

Education

• Bachelor's degree in Business Administration or equivalent
• MBA is preferable

Experience

• 5+ years of experience in hotel operations

Technical Skills

• Guest Management Systems
• Marketing Strategies

Soft Skills

• Conflict Resolution
• Customer Focus

Certifications

• Hospitality Leadership Certification
• Certified Food and Beverage Executive (CFBE)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in event planning and management: Ability to organize events for groups and conferences.
• Familiarity with social media marketing: Proficiency in using social media platforms for promotion.

Benefits

• Comprehensive health benefits including dental and vision
• Annual bonuses based on performance
• Flexible leave policies
• Professional growth and training opportunities

Company Culture

• Employee Recognition: We celebrate the achievements of our staff to foster motivation and loyalty.
• Professional Development: We prioritize the growth and development of our employees through ongoing training.
• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace.