Hotel Manager

Job Description

As the Hotel Manager in Johannesburg, you will be at the forefront of our guest experience. Your role includes supervising the entire hotel operation, ensuring high standards in customer service, staff management, and hotel profitability. Bring your leadership skills and hospitality expertise to Luxury Stay Group for an exciting opportunity.

Responsibilities

• Direct hotel operations, ensuring excellence in service delivery.
• Recruit, train, and mentor hotel staff, promoting a culture of teamwork.
• Analyze financial information to improve profitability strategies.
• Develop preventive maintenance programs to uphold hotel standards.
• Manage relationships with vendors and suppliers.
• Conduct regular inspections of hotel facilities.
• Oversee reservations and manage occupancy rates effectively.
• Create promotional campaigns to boost hotel visibility.
• Evaluate staff performance and provide constructive feedback.
• Respond to guest inquiries and maintain high service standards.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Degree in Hotel Management preferred

Experience

• 5+ years in hotel management with a focus on luxury properties

Technical Skills

• Revenue Management
• Event Planning

Soft Skills

• Conflict Resolution
• Interpersonal Skills

Certifications

• Certified Hospitality Professional (CHP)
• First Aid and Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of food and beverage operations: Strong understanding of restaurant management and catering services.
• Experience in luxury hotel environments: Preferred experience in leading upscale hotel operations.

Benefits

• Health and wellness programs
• Retirement savings plan with company match
• Paid vacation and holidays
• Training and professional development programs

Company Culture

• Sustainability: We are committed to sustainable practices within our operations.
• Continual Growth: Encouraging personal and professional growth is a priority for our team.
• Community Engagement: We value community involvement and support local initiatives.