Retail Manager

Job Description

Be part of our exciting retail journey in Pretoria as a Retail Manager. Your role will involve leading a team, optimizing sales performance, and implementing effective merchandising strategies. Your commitment to customer satisfaction will help us maintain our reputation for excellence in service.

Responsibilities

• Develop and implement training programs for staff.
• Ensure optimal stock levels and manage replenishment processes.
• Set and monitor team sales goals, and provide regular feedback.
• Engage with customers and receive feedback to improve services.
• Collaborate with marketing teams on promotional campaigns.
• Plan and execute in-store events to drive customer engagement.
• Manage the store’s financial performance with relevant reporting.
• Foster a positive and inclusive work environment.
• Coordinate with supply chain for smooth inventory flow.
• Implement strategies to enhance customer loyalty and retention.

Requirements

Education

• Degree in Retail Management or equivalent
• MBA or equivalent is advantageous

Experience

• 5+ years of experience in retail or customer service roles

Technical Skills

• Customer Relationship Management
• Sales Analytics

Soft Skills

• Problem-solving
• Team Building

Languages

• Afrikaans: Fluent
• English: Fluent

Advantageous

• Experience in conflict resolution: Skills in managing disputes and customer complaints.
• Understanding of e-commerce platforms: Knowledge of online retail trends and strategies.

Benefits

• Attractive salary package and bonuses based on performance
• Health, dental, and vision insurance
• Generous employee discounts
• Flexible work hours

Company Culture

• Inclusivity: We celebrate diversity and promote an inclusive work environment.
• Innovation: We encourage innovative ideas and support risk-taking to enhance our services.
• Respect and Trust: We value honesty and integrity and treat each other respectfully.