IT Support Technician

Job Description

As an IT Support Technician, you will be a key player in ensuring the smooth operation of our IT systems. You'll provide support for hardware and software issues, assist employees with technical challenges, and maintain a high level of customer satisfaction in a fast-paced environment.

Responsibilities

• Manage IT support ticketing system and prioritize requests.
• Monitor system performance and troubleshoot issues proactively.
• Conduct preventive maintenance on hardware and software systems.
• Assist in the implementation of new technology solutions.
• Support remote staff with technical issues when necessary.
• Provide feedback to management on client satisfaction and support metrics.
• Maintain a positive client relationship and support testing of new systems.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 4-6 years of experience in IT support

Technical Skills

• Linux Administration
• Cloud Computing

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Understanding ITIL principles can be an asset.
• Experience with ticketing systems: Familiarity with systems such as Jira or ServiceNow is a plus.

Benefits

• Medical aid and wellness programs
• Performance bonuses based on KPIs
• Flexible hours and hybrid options
• Team outings and events

Company Culture

• Diversity and Inclusion: We celebrate diverse backgrounds and perspectives, fostering a culture of inclusion.
• Work-Life Balance: We emphasize a healthy work-life balance to support our employees’ well-being.
• Achievement Recognition: Success is recognized and celebrated, motivating our team to achieve great results.