IT Support Technician

Job Description

As an IT Support Technician, you will be a key player in ensuring the smooth operation of our IT systems. You'll provide support for hardware and software issues, assist employees with technical challenges, and maintain a high level of customer satisfaction in a fast-paced environment.

Responsibilities

• Respond to support tickets in a timely manner.
• Identify recurring issues and suggest improvements.
• Ensure the security and integrity of IT systems.
• Assist in the documentation of new processes and knowledge bases.
• Provide technical advice and support to staff and clients.
• Participate in IT projects as required.
• Contribute to improving the efficiency and performance of IT resources.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 4-6 years of experience in IT support

Technical Skills

• Linux Administration
• Cloud Computing

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Understanding ITIL principles can be an asset.
• Experience with ticketing systems: Familiarity with systems such as Jira or ServiceNow is a plus.

Benefits

• Comprehensive health insurance
• Profit-sharing scheme
• Transport allowances
• Ongoing training and development

Company Culture

• Innovative Environment: We promote creativity and innovation while valuing input from all team members.
• Supportive Team: Our team is supportive and always ready to help each other succeed.
• Continuous Development: We believe in personal and professional growth through training and workshops.