Technical Support Specialist

Job Description

Join our dedicated technical support team as a Technical Support Specialist in Johannesburg. You will be responsible for providing exceptional support to our clients, diagnosing and resolving technical issues, and contributing to a positive customer experience. If you are tech-savvy and have excellent communication skills, we would love to hear from you.

Responsibilities

• Act as a point of contact for technical inquiries and support.
• Collaborate with engineering teams on product updates and enhancements.
• Manage and prioritize support tickets efficiently.
• Provide insights into product improvements based on customer feedback.
• Participate in team meetings to discuss ongoing issues and solutions.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems

Experience

• 3+ years of experience in technical support or IT role

Technical Skills

• Help Desk Software
• Active Directory

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Certification in CompTIA A+: Recognized certification demonstrating fundamental IT skills.
• Experience in software troubleshooting: Ability to diagnose and fix various software-related issues.

Benefits

• Attractive salary package with potential bonuses
• Health, dental, and vision coverage
• Professional development opportunities
• Team-building events and activities

Company Culture

• Continuous Improvement: We strive for continuous learning and improvement in our processes.
• Employee Recognition: We value our employees and celebrate their achievements regularly.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.