IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in East London. This role involves providing first-level technical support to users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate should be passionate about technology and able to work effectively in a fast-paced environment.

Responsibilities

• Respond to user inquiries and resolve issues efficiently.
• Conduct routine maintenance and updates on IT systems.
• Coordinate with external vendors for repairs and equipment procurement.
• Prepare reports on IT support metrics and user satisfaction.
• Support the IT team in the deployment of new technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• ITIL Foundations Certification
• Telephony Systems

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a helpdesk support environment: Worked in a fast-paced helpdesk with high ticket volume.
• Knowledge of cloud services: Understanding of cloud computing principles and services.

Benefits

• Medical aid contributions
• Flexible working hours
• Employee assistance programs
• Career advancement opportunities

Company Culture

• Inclusivity: We value diversity and strive to create an inclusive environment for all employees.
• Community Engagement: We actively engage with the community through various outreach programs.