Credit Counselor

Job Description

As a Credit Counselor, you'll assist students in navigating the complexities of financial aid applications. You will provide guidance on funding opportunities, perform needs assessments, and help students manage their financial obligations effectively.

Responsibilities

• Help students navigate the financial aid application process and ensure timely submissions.
• Update and maintain accurate records of financial aid applications, awards, and disbursements.
• Monitor the disbursement of financial aid funds to comply with regulations.
• Provide training and support to other staff members as needed.
• Participate in professional development activities to stay current with changes in financial aid policies.

Requirements

Education

• Master's degree in Education, Business, or a related field

Experience

• Experience working with diverse student populations.

Technical Skills

• Financial Aid Regulations Knowledge
• CRM Software

Soft Skills

• Detail-Oriented
• Interpersonal Skills

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in Customer Service: Background in providing high-quality support in a service-oriented environment.
• Master's Degree: Advanced education in a relevant field such as Finance or Education.

Benefits

• Generous leave policies including annual and sick leave
• Wellness programs and employee support services
• Opportunities for professional development and training
• Employee discounts on educational programs

Company Culture

• Innovation: Encouraging creative solutions to meet the evolving needs of our students.
• Team Collaboration: We champion teamwork and encourage collaboration between departments to achieve our goals.
• Respect for Diversity: Recognizing and respecting the diverse backgrounds of our staff and students.