Technical Support Specialist

Job Description

We are in search of a Technical Support Specialist to join our vibrant team in Johannesburg. In this role, you will interact with clients, providing them with technical assistance and ensuring their issues are resolved promptly. If you have a knack for troubleshooting and a passion for customer service, this could be the perfect fit for you.

Responsibilities

• Provide exceptional customer service while resolving technical inquiries.
• Analyze issues and provide innovative solutions to customers.
• Maintain a thorough understanding of all technical aspects of products.
• Assist in the development of user manuals and support documents.
• Monitor customer feedback to identify areas for improvement.
• Collaborate with team members to achieve monthly performance targets.

Requirements

Education

• Degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

Experience

• 3+ years of experience in technical support role is preferred

Technical Skills

• Customer Service
• Database Management

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Skills in data analysis: Ability to analyze customer data to improve service delivery.
• Experience in project management: Knowledge of project management methodologies is advantageous.

Benefits

• Comprehensive health cover
• Retirement savings plan
• Flexible working arrangements
• Employee training programs

Company Culture

• Learning Environment: We promote continuous learning and support our employees in their professional journeys.
• Open Communication: We maintain transparent communication channels for all staff.
• Diversity and Inclusion: We are committed to creating an inclusive and diverse workplace.