IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our dynamic team in Cape Town. The successful candidate will be responsible for providing first and second-line support to our clients, diagnosing and resolving technical issues, and maintaining IT systems to ensure optimal performance.

Responsibilities

• Provide exceptional IT support for users in a fast-paced environment.
• Assist in setting up new IT equipment for employees.
• Perform routine maintenance and updates on IT systems.
• Respond to technical inquiries and provide solutions effectively.
• Collaborate with vendors for hardware and software purchases.
• Participate in continuous professional development and training.

Requirements

Education

• Higher Certificate in IT or related field

Experience

• 3+ years in technical support roles

Technical Skills

• Linux Operating Systems
• Active Directory

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Skills in cloud computing platforms: Experience with services like AWS or Azure.
• Scripting skills: Knowledge of PowerShell or Bash for automation tasks.

Benefits

• Comprehensive benefits package
• Flexible leave and remote work options
• Training and mentorship opportunities
• Annual performance bonuses

Company Culture

• Team Spirit: We believe in fostering a strong sense of community and teamwork among our staff.
• Innovation Focus: Our culture encourages creativity and innovative solutions to IT challenges.
• Continuous Improvement: We promote continuous learning and professional growth for all employees.