Information Technology Support

Job Description

We are seeking a skilled Information Technology Support professional to join our dynamic team in Pretoria. In this role, you will provide technical support, maintain IT infrastructure, and help streamline operations to enhance productivity and service delivery.

Responsibilities

• Implement cybersecurity measures to protect company data.
• Assist in the setup of new equipment and training for users.
• Coordinate with vendors for repairs and upgrades of IT equipment.
• Evaluate new technologies and solutions to improve IT efficiency.
• Document all technical issues and solutions in the helpdesk system.

Requirements

Education

• Bachelor’s degree in IT or a related field

Experience

• 3-5 years of experience in IT support roles

Technical Skills

• Database management
• Cloud services

Soft Skills

• Problem-solving
• Customer service orientation

Languages

• English: Fluent
• Setswana: Basic

Advantageous

• Familiarity with cybersecurity principles: Understanding of basic cybersecurity measures and best practices.
• Experience with helpdesk software: Proficient in using helpdesk systems to manage service requests.

Benefits

• Attractive salary structure
• Comprehensive health coverage
• Retirement benefits with matching contributions
• Continuous training and development opportunities

Company Culture

• Innovation and Creativity: Our culture promotes innovative thinking and creative problem solving for IT challenges.
• Respect and Integrity: We value respect and integrity in all our interactions, creating a positive workplace.
• Work-Life Balance: We strive to provide a supportive environment that promotes work-life balance.