IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Pietermaritzburg. This role focuses on providing effective technical support and troubleshooting assistance to ensure smooth IT operations. The ideal candidate will have a strong understanding of hardware, software, and network issues, with the ability to work collaboratively within our team.

Responsibilities

• Deliver high-quality technical support to all staff.
• Participate in IT projects and system upgrades.
• Ensure compliance with industry best practices and standards.
• Assist in troubleshooting issues related to printers and peripherals.
• Provide user support for various cloud-based applications.
• Evaluate and recommend hardware and software solutions.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Network+)

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and macOS
• Networking Fundamentals
• Hardware and Software Troubleshooting
• Remote Support Tools

Soft Skills

• Communication
• Problem-solving
• Team Collaboration

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP systems and configuration.
• Knowledge of cybersecurity practices: Understanding of security protocols and best practices.

Benefits

• Competitive salary and performance bonuses
• Medical aid and insurance benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Innovation: We thrive on innovation and encourage our team to think outside the box.
• Supportive Environment: We foster a supportive environment for continuous learning and growth.
• Inclusivity: Our workplace is inclusive and values diverse perspectives.