IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be pivotal in our support team. Your responsibilities will include troubleshooting issues, providing expert advice to users, and maintaining our IT systems. If you enjoy tackling technical challenges and providing excellent customer service, this position is for you.

Responsibilities

• Respond promptly to user support requests.
• Diagnose and troubleshoot technical issues over the phone or in person.
• Provide timely updates to users on the status of their requests.
• Install and manage software updates and security patches.
• Maintain inventory of IT equipment and supplies.
• Assist with network administration tasks as needed.
• Collaborate with other IT team members on projects.
• Provide hands-on support for IT events and workshops.
• Work with vendors for hardware and software procurement.
• Assist in maintaining data backups and recovery procedures.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• ITIL V3 Foundation Certification: Knowledge of ITIL practices in service management.
• Experience working in a help desk environment: Hands-on experience in a fast-paced technical support role.

Benefits

• Health, dental, and vision coverage
• Retirement savings plan with company match
• Paid time off and vacation days
• Employee training and certification opportunities

Company Culture

• Continuous Improvement: We strive to continuously improve our processes and services.
• Employee Recognition: We celebrate individual contributions and accomplishments.
• Work-Life Balance: We support flexible working arrangements to maintain a healthy work-life balance.