IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play a vital role in ensuring optimal functionality of IT systems within the company. Your expertise is crucial in supporting our clients’ tech needs, troubleshooting issues, and maintaining efficient operations.

Responsibilities

• Address user inquiries and technical problems promptly and effectively.
• Set up new user accounts and manage access controls.
• Ensure regular system updates and backups are performed.
• Identify and escalate critical issues to senior technical staff.
• Conduct user training sessions on software and hardware usage.
• Maintain an inventory of IT equipment and software licenses.

Requirements

Education

• Diploma in Information Technology

Experience

• 1+ years of experience in an IT support role

Technical Skills

• Software Installation
• Virus Removal

Soft Skills

• Communication Skills
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Understanding of user account management using Active Directory.
• Basic scripting knowledge: Familiarity with scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan options
• Professional development opportunities
• Flexible working hours

Company Culture

• Innovative Thinking: We encourage creativity and are always looking for fresh ideas from our team.
• Work-Life Balance: We value our employees' personal time and promote a healthy work-life balance.