IT Help Desk Technician

Job Description

We are seeking a capable IT Help Desk Technician who can provide exceptional technical support to our users. The ideal candidate will have a knack for troubleshooting and resolving issues swiftly while maintaining a friendly demeanour. Join us to help ensure our systems run smoothly and efficiently.

Responsibilities

• Serve as the primary point of contact for IT support issues.
• Troubleshoot and resolve hardware, software, and networking problems.
• Assist in the setup and maintenance of user accounts and permissions.
• Identify recurring issues and recommend improvements.
• Ensure timely response and resolution of service requests.
• Provide IT orientation for new employees.
• Prepare reports on support activities and resolutions.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science is preferred

Experience

• 2+ years in IT support or technical support roles

Technical Skills

• Windows and Mac OS
• Networking
• Technical Support

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Familiarity with tools like TeamViewer and Remote Desktop for troubleshooting.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.

Benefits

• Competitive salary
• Health insurance and wellness programs
• Paid time off and public holidays
• Opportunities for professional development

Company Culture

• Teamwork: We prioritize teamwork and collaboration within our tech support team.
• Customer Focus: Our mission is to provide excellent service to our clients, always putting their needs first.
• Continuous Improvement: We encourage our staff to continuously develop their skills and seek out improvements.