IT Support Technician

Job Description

Join our team as an IT Support Technician where you will provide top-notch technical support to our clients. You will troubleshoot hardware and software issues, assist with network connectivity, and contribute to improving our IT systems. Strong problem-solving and communication skills are essential for this role.

Responsibilities

• Support IT systems and infrastructure.
• Respond promptly to help desk tickets.
• Assist with system updates and upgrades.
• Ensure proper backups are conducted.
• Prepare reports on IT incidents and service requests.
• Collaborate with the IT team to improve systems.
• Provide training sessions for staff on new technologies.
• Participate in IT projects and initiatives.

Requirements

Education

• Diploma in Information Technology or related field
• A+ certification highly advantageous

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux operating systems: Experience and understanding of Linux platforms and command line.
• Experience with remote support tools: Familiarity with software for providing remote assistance to users.

Benefits

• Competitive salary with performance bonuses
• Health and wellness programs
• Opportunities for professional development
• Flexible working hours

Company Culture

• Teamwork: We believe in collaborating across departments to achieve our common goals.
• Innovation: We encourage our team to be creative and come up with innovative solutions.
• Professional Growth: We regularly offer training sessions and workshops to enhance our team's skills.