IT Support Technician

Job Description

We are seeking an IT Support Technician to provide exceptional technical support to our clients. The ideal candidate will have a solid understanding of IT principles and be able to troubleshoot hardware and software issues effectively.

Responsibilities

• Diagnose and repair hardware malfunctions.
• Stay up-to-date with the latest technology trends and updates.
• Implement security measures to protect data and IT infrastructure.
• Provide technical support for remote workers.
• Develop and maintain knowledge base articles and training materials.
• Engage in continuous learning to improve support capabilities.
• Coordinate with external vendors for specialized technical support.

Requirements

Education

• Diploma in Computer Science or a related field
• Relevant IT certifications are an advantage

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience in cybersecurity best practices: Knowledge of essential cybersecurity measures to protect company data.
• Background in project management: Experience with IT-related project management methodologies.

Benefits

• Comprehensive medical and dental coverage
• Retirement savings plan with company contribution
• Professional development programs
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive space for all employees.
• Work-Life Balance: We value our team's well-being and offer flexible working arrangements.
• Community Engagement: Our team actively engages in community service and outreach initiatives.