IT Support Technician

Job Description

As an IT Support Technician at Leading Tech Solutions, you'll be responsible for providing first-class IT support to our staff and clients. You will troubleshoot hardware and software problems, maintain IT equipment, and ensure robust data backup and recovery protocols.

Responsibilities

• Set up new user accounts and manage permissions.
• Conduct regular system backups and ensure data integrity.
• Monitor network performance and troubleshoot any connectivity issues.
• Prepare reports on IT asset usage and issues.
• Provide training and guidance to users on IT best practices.
• Collaborate with the IT team on special projects as needed.

Requirements

Education

• Diploma or degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous

Experience

• 2+ years of experience in IT support or technical support role

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Hardware Troubleshooting
• Office 365

Soft Skills

• Communication
• Customer Service
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems is a plus.
• Knowledge of cloud services (AWS, Azure): Experience with cloud computing platforms is advantageous.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours
• Annual leave and public holidays

Company Culture

• Innovative Environment: We embrace innovation and creativity in our approach to IT support.
• Team Collaboration: We believe in the power of teamwork to drive success.
• Career Growth: We are committed to supporting our employees' professional development.