IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Bloemfontein. The ideal candidate will have a strong background in troubleshooting, maintenance, and customer support for IT systems. You will play a critical role in our operations by ensuring the smooth functioning of software and hardware across the organization.

Responsibilities

• Provide first-line support for IT-related issues and queries.
• Assist in the management and maintenance of IT systems.
• Monitor network performance and troubleshoot connectivity issues.
• Support the deployment of new software and applications.
• Maintain documentation for IT processes and user guides.
• Assist in the execution of IT projects.
• Work closely with other departments to understand their IT needs.
• Maintain IT equipment, including computers and peripherals.
• Follow up on tickets and ensure resolution within service-level agreements.
• Actively contribute to team meetings and discussions.

Advantageous

• Knowledge of cloud services: Experience with platforms such as AWS or Azure for cloud support.
• Familiarity with cybersecurity practices: Understanding of basic cybersecurity principles to protect IT systems.

Benefits

• Health and wellness programs.
• Performance bonuses.
• Flexible working arrangements.
• Employee discounts on tech products.

Company Culture

• Innovation and Creativity: We encourage our employees to think outside the box and contribute innovative ideas to our projects.
• Work-Life Balance: We understand the importance of work-life balance and strive to provide flexibility to our employees.
• Customer Centricity: Our focus is on providing outstanding support and solutions to our clients, ensuring their satisfaction and loyalty.