IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll play a critical role in ensuring our systems run smoothly. You'll be responsible for providing exceptional support, resolving IT issues, and enhancing user experience across the organization.

Responsibilities

• Serve as the primary point of contact for IT issues.
• Analyze and resolve user hardware and software problems.
• Assist in setting up new computers and user accounts.
• Perform regular maintenance on IT equipment.
• Maintain documentation related to ongoing projects and technical support.
• Collaborate with other IT team members to improve processes.
• Participate in IT support projects as assigned.
• Provide feedback on system improvements and upgrades.
• Support data backup and recovery operations.

Requirements

Education

• Bachelor's Degree in IT or related discipline

Experience

• 3+ years experience in IT technical support

Technical Skills

• Linux Systems
• Virtualization Technologies

Soft Skills

• Analytical Skills
• Team Collaboration

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud platforms: Hands-on experience with cloud services like AWS or Azure.
• Familiarity with scripting languages: Understanding of PowerShell or Bash scripting.

Benefits

• Performance bonus opportunities
• Flexible work hours
• Comprehensive health insurance
• Employee discounts on tech products

Company Culture

• Flexible Work Arrangements: We offer flexibility to meet your work-life balance needs.
• Innovation Driven: Encouraging creative thinking and new ideas is at the heart of our operations.
• Supportive Leadership: Our leadership is approachable and supportive, fostering a positive work culture.