IT Support Technician

Job Description

We are on the lookout for an enthusiastic IT Support Technician to join our team in Durban. You will be responsible for providing top-notch technical support to our clients while ensuring smooth IT operations. The ideal candidate should have experience in troubleshooting, excellent communication skills, and a passion for technology.

Responsibilities

• Actively monitor system performance and user feedback.
• Develop and maintain user guides and documentation.
• Support data backups and data recovery processes.
• Collaborate with the IT team on ongoing projects.
• Maintain a friendly and professional rapport with users.
• Assist in maintaining security protocols and policies.

Requirements

Education

• Diploma in IT or a relevant field
• Bachelor's degree in Computer Science is a plus

Experience

• 2+ years experience in a similar role

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Analytical Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience in VoIP systems: Experience with VoIP technologies and setup.
• Database management skills: Skills in managing and troubleshooting database systems.

Benefits

• Workplace wellness initiatives
• Performance bonuses
• Annual leave and remote days
• Subsidized training programs

Company Culture

• Diversity and Inclusion: We embrace diversity and create an inclusive workplace for all.
• Work-Life Balance: We promote a healthy work-life balance for our team members.
• Employee Recognition: We celebrate our staff's achievements and contributions regularly.