IT Support Technician

Durban FULL TIME R20,000 - R25,000 / Month
(R240,000 - R300,000 / Year)

Job Description

We are on the lookout for an enthusiastic IT Support Technician to join our team in Durban. You will be responsible for providing top-notch technical support to our clients while ensuring smooth IT operations. The ideal candidate should have experience in troubleshooting, excellent communication skills, and a passion for technology.

Responsibilities

  • Actively monitor system performance and user feedback.
  • Develop and maintain user guides and documentation.
  • Support data backups and data recovery processes.
  • Collaborate with the IT team on ongoing projects.
  • Maintain a friendly and professional rapport with users.
  • Assist in maintaining security protocols and policies.

Requirements

Education
  • Diploma in IT or a relevant field
  • Bachelor's degree in Computer Science is a plus
Experience
  • 2+ years experience in a similar role
Technical Skills
  • Linux Operating Systems
  • Remote Support Tools
Soft Skills
  • Analytical Skills
  • Adaptability
Languages
  • English: Fluent

Advantageous

  • Experience in VoIP systems: Experience with VoIP technologies and setup.
  • Database management skills: Skills in managing and troubleshooting database systems.

Benefits

  • Workplace wellness initiatives
  • Performance bonuses
  • Annual leave and remote days
  • Subsidized training programs

Company Culture

  • Diversity and Inclusion: We embrace diversity and create an inclusive workplace for all.
  • Work-Life Balance: We promote a healthy work-life balance for our team members.
  • Employee Recognition: We celebrate our staff's achievements and contributions regularly.
Status: Closed