IT Support Technician

Job Description

We are looking for an energetic IT Support Technician to be part of our team in Durban. Your responsibilities will include providing technical assistance, resolving issues effectively, and ensuring that systems run smoothly.

Responsibilities

• Respond promptly to end-user requests.
• Conduct system diagnostics to improve efficiency.
• Assist with account setups for new employees.
• Monitor antivirus and malware protection.
• Provide recommendations for system upgrades.
• Ensure compliance with IT policies and procedures.
• Maintain a safe and secure IT environment.

Requirements

Education

• Bachelor's degree in Information Systems or Technology

Experience

• 1-2 years in a technical support capacity

Technical Skills

• Hardware Maintenance
• Software installation

Soft Skills

• Team Player
• Adaptability

Certifications

• ITIL Foundations Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Active Directory Management: Knowledge of managing user accounts and permissions.

Benefits

• Health and wellness programs
• Annual bonuses based on performance
• Employee referral bonuses
• Opportunity for remote work options after probation

Company Culture

• Work-Life Balance: We prioritize a healthy work-life balance for our team.
• Employee Recognition: Acknowledging the contributions and successes of our employees.
• Team Development: Investing in training and development for ongoing career growth.