Hospitality Manager

Job Description

We are seeking a passionate Hospitality Manager to oversee our dynamic team in Cape Town. In this role, you will ensure exceptional guest experiences while managing daily operations and leading staff. The ideal candidate has a strong background in hotel management and a commitment to excellence in service delivery.

Responsibilities

• Lead the hotel's operational strategy and guest service excellence.
• Motivate and inspire team members to provide top-tier customer service.
• Analyze financial data and implement cost-effective measures.
• Foster relationships with suppliers and vendors for procurement.
• Facilitate effective communication among staff and management.
• Enhance the guest experience through staff engagement and creative programming.
• Promote sustainability practices within hotel operations.
• Review and enforce standard operating procedures for all departments.
• Develop guest loyalty programs to encourage repeat visits.
• Manage hotel inventory and implement efficient resource allocation.

Requirements

Education

• Bachelor's degree in Hospitality Management, Business or a related field
• Master's degree preferred

Experience

• At least 5 years’ experience in hotel management or a similar role

Technical Skills

• Sales and Marketing
• Event Management

Soft Skills

• Problem-solving
• Emotional Intelligence

Certifications

• Wine & Spirit Education Trust (WSET) Certification
• CPR Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with Social Media Marketing: Experience in promoting the hotel through social media platforms.
• Expertise in Food & Beverage Operations: Knowledgeable in managing food and beverage services within a hotel context.

Benefits

• Comprehensive health and wellness programs
• Flexible working hours
• Access to training and development resources
• Annual staff retreats and team-building events

Company Culture

• Community Engagement: We actively engage with our local community to foster relationships and support.
• Sustainability: We are committed to sustainable practices in all aspects of our business.
• Respect and Inclusion: We celebrate diversity and promote an inclusive workplace for all.