IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in East London. We're seeking a proactive individual who can troubleshoot and resolve IT issues effectively. Your expertise will ensure smooth operations and support for our users.

Responsibilities

• Assist users with software applications and hardware devices.
• Implement and support antivirus and security software.
• Conduct inventory of IT assets and maintain inventory records.
• Analyze user needs and recommend appropriate technology solutions.
• Conduct system diagnostics and implement repairs as needed.
• Assist in the development of IT training programs for staff.

Requirements

Education

• Diploma in IT Support or related field
• Microsoft Certified Solutions Expert is a plus

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Office 365: Familiarity with Office 365 applications and administration.
• Knowledge of ITIL framework: Understanding of IT Service Management processes.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and flexible hours
• Professional development opportunities

Company Culture

• Supportive Environment: We cultivate a supportive work atmosphere where every team member is valued for their contributions.
• Innovation Focus: We encourage innovative thinking and are committed to continuous improvement through technology.
• Diversity and Inclusion: Our company values diversity and strives to create an inclusive environment for everyone.